For our NYC delivery customers:
Deliveries are generally done the week after completion of the piece, in the afternoon and evening. We will contact you as we get close to completion to try and set up a date/time. Please be advised we usually do one delivery date for the week for all of our customers whose pieces were recently completed and, while we'll try to accommodate everyone as best we can, we'll also require some degree of flexibility in scheduling.
In most cases we can deliver inside your apartment. However, if your building requires a certificate of insurance for inside delivery, certain types of insurance needs may require us to charge an additional fee for inside delivery (approx. $ 50-$150). There are also some insurance requirements we can not meet. Pleasee let us know about any insurance requirements in advance.
For our shipping customers:
All shipping quotes are for standard curbside unless stated otherwise.
We normally ship using a freight carrier. On a very few select smaller pieces, we ship using FedEx Ground. Please note that all of our shipments require a signature, so someone must be home to receive them.
All pieces are checked before shipping and only go out in pristine condition. The crates we ship out in are specially designed and built by us to ensure safety and security. However, it has happened on extremely rare occasions that a piece has been damaged in shipping. We take this very seriously and will move as quickly as possible to rectify the situation. If your piece arrives damaged please contact us immediately. And be aware that having pictures of the damage (including damage to the box) can help us expedite the process considerably.
Please do not dispose of crate or packaging until satisfied that there are no issues. In the unlikely event that a piece needs to be returned, the piece MUST be returned in the original crate or a recrating fee will apply.
We select our wood on basis of color, grain & pattern. We do our best to select and match the wood to obtain a certain visual effect. Nevertheless, as every slat is unique a certain color variation may occur from piece to piece. Any special requirement for color, matching, etc. must be provided in writing.
All the wood we use is first grade quality and has been dried to correct moisture content. Nevertheless, as wood is an active material, sometimes warp age, shrinkage or dimensional change may occur, especially when the furniture is shipped to drier climates from where it was made.
REFUNDS AND EXCHANGES
Order cancellations can be done up to five days after purchase. After this, a restocking fee will apply based on size and wood type.
Refunds are looked on a case by case basis. Partial or total refunds are available for problems with construction, functioning or finish of the pieces.
Please keep in mind that this piece is made of solid wood and only lightly finished to bring out the natural beauty of the wood. Please protect the piece by dusting regularly, using coasters for glasses and mugs, and blotting up spills immediately.
For Cleaning:We recommend simply using a damp cloth to clean your piece, and only when necessary. Never use any products with harmful chemicals or alcohol.
Polishing:Use Howard Feed-n-Wax. Or a similar quality wood conditioner.
For door tracks:Use Ultra lube. Or a similar quality multi-purpose lithium grease.
For scratches:Use Howard Restor-A-Finish - make sure you get the proper color for your furniture.